Customer Reviews: Read 33 more reviews...
  The benefits of of Sonicare April 3, 2009
Best toothbrush on the market as far as I am concerned. I was recommended by a Dental Health Professional to get this toothbrush - takes a little getting used to but once mastered it gives you an almost professional clean - I have used other electric toothbrushes - this is something else
 take care with the on/off button February 22, 2009
Bought to replace a similar sonicare elite which failed due to a disappearing on/off button. Effective when working.
Returned 2 brushes ! November 10, 2008
2 out of 2 found this review helpful
We have had this brush for 10 months which includes a replacement after only 2, there appears to be a serious design fault with the green on/off button pushing through the body of the brush which may give rise to the many battery/reliability issues as water will clearly compromise the electronics. I have read many such incidents in this review section. The brush itself gives a tremendous clean but is little comfort if it is unusable !!
I'm getting a refund from Amazon, and will use the money to buy an alternative brand.
The best and the worst October 9, 2008
8 out of 8 found this review helpful
This toothbrush is a major investment (I paid 100 for mine) but delivers fantastic results. No more contempt from dental hygienists. Teeth feel like they have just been scaled and polished all the time.
I thought the brush was expensive, certainly, but worth every penny.. This should be a one-off purchase (bar the insanely expensive replacement heads - why not just make the business end replaceable instead of replacing what is effectively half the motor?
Aware that this was a sealed unit containing nicad cells, I very carefully put the toothbrush through full charge and discharge cycles, which is the standard recommendation for preventing premature battery failure
Then the guarantee period was up. A month later, the brush wouldn't hold a full charge. A month after that, it wouldn't TAKE any charge. Stone dead.
A web hunt showed that this was an _incredibly_ common problem. Nearly always just outside the guarantee period.
It seems Philips know damn well the average life span of their inferior battery technology will give a sealed, unfixable, no user replaceable parts unit and they peg their warranty just inside this period Shameful. It is so widely documented that, as it has not been fixed, the decision to keep on selling the timed-failure units is effectively deliberate planned obsolescence marketing. It would be so easy to put this right in manufacture, too.
In spite of this, the product turns out such sterling results that I feel I have been blackmailed. I will buy a replacement, reluctantly because of the repeated expense. but slightly mollified as the price has dropped considerably.
This product needs to have user-replaceable batteries or cells with a much longer service life, and the option of replacing just the brush head or the entire brush head armature assembly, If it did, I would recommend it without reservation and give it a 10/10 rating.
Because of the deliberately built-in obsolescence (reliance on sealed-in, finitely lived ni-cad cells,) I will give this a realistic 4/10 and a hefty caveat emptor.
Should Philips care to contact me and replace the failed unit, I will give it the 10/10 that the functioning performance deserves.
Meanwhile, I will buy a replacement, knowing that the purchase is Russian roulette.
 A bit pricey but does a good job September 19, 2008
I wasn't sure if it would be worth spending a full 50 on a toothbrush, but I have sensitive teeth which appreciate being looked after. Having owned it for a couple of months I'm generally satisfied, seems to give a very good clean and the battery lasted for a full 2 weeks without a recharge on holiday.
Haven't had to buy any replacement brushes yet so I don't know how that cost will work out in the long run!
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